During your navigation on our site, you may be required to provide us with personal data. We thank you for your trust and wish to inform you here about the use of your data as well as your rights.
Data Controller
The controller of this data is the company Affective AFFECTIVE
Customer Relations Service e-shop
45-47 rue Paul Bert
92100 Boulogne-Billancourt
France
Data Protection Officer
The personal information collected on the Site is processed by Affective for customer relationship and sales management purposes. For any questions, you can contact us at the following email address: rgpd@affective.fr
Collected Data and Purposes of Processing
1. Data Directly Provided by the User and Purpose of Processing
Affective collects data that you provide when you fill out a customer account form, when you enter information for the delivery of your products.
The personal data collected by Affective may include the following:
2. Data to Identify the Client:
Name, first name, postal address, email address, phone number, age, gender, marital status, nationality, and company name to which Affective associates a member number. Affective processes data related to the monitoring of the commercial relationship with you: product purchased, quantity, amount, delivery and/or billing address(es), phone number, door code, as well as any other relevant information on delivery (tracking numbers, shipment status, etc.), history of purchases and services, product returns, correspondence and/or telephone exchanges with you and our customer service, exchanges and comments from members, person(s) in charge of customer relations, customer reviews, etc.
3. Data Indirectly Provided by the User
Other personal data is collected indirectly when you visit the Site. These are technical information such as your IP address and cookies, related to your navigation on the Site, traffic data, and location data. These data are technically necessary for the proper functioning of the Site, to improve your browsing experience, or to allow Affective to perform analyses enabling it to personalize the services offered online.
4. Purposes of Processing
This processing aims to:
• allow you to navigate the Site and use your account;
• enable you to make purchases on the site;
• allow you to submit complaints;
• establish statistics related to user navigation on the site;
• improve your user experience
5. Legal Bases of Processing
The legal bases of Processing are the consent of the concerned individuals as well as the legitimate interest of the data controller, namely the execution and improvement of our services and maintaining the security of the site.
6. Data Retention Period
Your personal data regarding your member profile as declared and/or completed on the site, as well as those concerning your navigation and/or behavior on the site that are disseminated on the site, will be kept for a period of three years from your last activity on the site or on an electronic communication medium (particularly an email) from Affective as a member.
After this period, your member profile will be considered as "inactive" and will be automatically deactivated. You will therefore have to create a new one for any new order. Audience measurement statistics and your site visit data are also kept for 3 years.
7. Recipients
Affective commits not to transfer, sell, or transmit in any way the personal data of members to a third party without the written and prior consent of the member.
Affective will inform members in advance of any use of personal data for commercial prospecting purposes on behalf of third parties, and, where required by law, your consent will be obtained or an option to refuse will be arranged before any data transmission.
In the course of its activities, Affective may communicate personal data only to persons related to the operation of the site (logistics, marketing and technical subcontractors and providers of payment methods or payment security).
8. Rights of the Concerned Persons
Any person concerned by a personal data processing operation has, within the conditions and limits set by the regulations, the right to request access to their personal data from the data controller, the rectification or erasure of the data, the limitation of processing concerning them, as well as the right to set directives on the fate of their data after their death, the right to oppose the processing of their data, the right to data portability. You have the possibility to withdraw your consent at any time, it being specified that the withdrawal of consent does not have a retroactive effect on the processing already carried out.
You can exercise your rights by proving your identity and contacting:
Affective / IESEG
GDPR Service
45-47 rue Paul Bert
92100
Boulogne-Billancourt
France
Or the following email address:
- rgpd@affective.fr
Furthermore, if you consider that the processing concerning you constitutes a violation of the regulations, you have the right to lodge a complaint with the CNIL or the supervisory authority of the State where your usual residence, your place of work, or the place where the violation was committed is located.
9. Questions Relating to Data Protection
For any questions relating to the operation of the service hosting your data, you can contact:
Affective / IESEG
Web Hosting Service
45-47 rue Paul Bert
92100
Boulogne-Billancourt
France
Or the following email address:
- rgpd@affective.fr